SHIPPING & RETURNS

 

SHIPPING

JENIA HAIR products are shipped to you from Italy via a secure, tracked shipping method. We offer free shipping on orders over €90. Free shipping will be applied at checkout and does not include duties. The delivery times shown below are only an estimate and do not include 1-2 business days processing time before the order gets shipped, please keep in mind delays can occur.

JENIA HAIR ships on business days (Monday to Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business days. In case your JENIA HAIR package arrives damaged as a result of shipment, please save the shipping box, the JENIA HAIR products, and its outer white cardboard packaging, and email us as soon as possible at hello@jeniahair.com to notify us of the damage.

 

JENIA HAIR ships to the following countries:

Shipping on Orders over €90 - FREE

Italy - € 7 - 24h 

San Marino - € 7 - 24h 

Città del Vaticano - € 7 - 24h 

France - € 13 - 48-72h 

United Kingdom - € 13 - 48-72h (delays may occur due to the Brexit situation)

Germany - €13 - 48-72h 

The Netherlands - €13 - 48-72h

Belgium - €13 - 48-72h

Monaco - €25 - 48-72h

Spain-  €13 - 48-72h

Luxembourg €13 - 48-72h

Austria - €13 - 48-72h 

Poland - € 20 - 72h

Denmark - € 13 - 48-72h

Czech Republic - € 20 -3-4 business days 

Sweden - € 20 - 3-4 business days 

Finland - € 20 - 7-10 business days 

Portugal - € 13 - 48-72h

Ireland -  € 25 - 3-4 business days 

Greece - € 25 - 3-4 business days

Slovenia - € 23 - 3-4 business days

Slovakia - € 20 - 3-4 business days 

Norway - € 15 - 7 business days

Switzerland - € 15 - 7 business days

Romania - € 20 - 3-4 business days

Estonia - € 23 - 3-4 business days 

Hungary - € 23 - 3-4 business days 

Latvia - € 20 - 7 business days

Lithuania - € 23 - 3-4 business days 

Bulgaria - € 20 - 7-10 business days

Malta - € 25 - 7-10 business days

Cyprus - € 25 - 7-10 business days

Russia - €25 - 7-10 business days

Belarus -  €25 - 10- 20 business days

Customs

Customs fees, tariffs, or duties are not included in pricing.
Orders shipped to non-EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. 

Due to Brexit, all UK orders with a total value of £135 (approximately 150 euros, depending on the exchange rate) and up will be charged with additional customs fees and clearance costs.

Please take into account that the total value of special % deals is rated higher than our retail price when passing through customs. The reason for this is that UK customs rate the original value of each product. For this reason, it may occur that the rated value of your order exceeds the customs threshold of £135 which causes you to be required to pay customs even though your total order value was lower than £135. Please also note that the same rules might be applied to all the shipments to non-EU countries. 

 

RETURNS

We hope that you love your JENIA HAIR products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused, undamaged, and in their original cardboard outer packaging, which must remain sealed and thereby unopened. Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.

  

RETURN CONDITIONS

To return your product(s), please follow these steps:

1. Before returning your product(s), please email us at hello@jeniahair.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address, and delivery address.

2. Our customer service team will reply with a Return Authorization Number (“RA Number”). Please attach the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label that should be fastened on the exterior of the shipment box.

3. Please place the product(s) you wish to return, including the unopened, cardboard outer packaging, into a new shipping box. Please include the ‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.

4. Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.

5. Please address your return package to:

JENIA HAIR via Monte Napoleone, 8, 20121

Milan, Italy

 

6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. If you are returning your full order, the original shipping costs will also be refunded. Unfortunately, return shipping costs are nonrefundable.

In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at hello@jeniahair.com